Frequently Asked Questions

💸 How much do you charge for shipping?

We offer FREE shipping to over 200 countries worldwide!
(Some exceptions may apply – but we’ve got most of the globe covered!)

🚫 Will I be charged any extra shipping, customs, or duties fees?

No hidden fees, ever.
The price you see is exactly what you pay – no surprises at checkout!

🚚 When will my order ship?

Once your item is in stock, we’ll have it packed and shipped within 3 business days – fast and hassle-free.

⏱️ How long will delivery take?

We ship via trusted carriers like EMS or USPS. Delivery usually takes 5–20 business days after dispatch.
Note: Some delays may occur due to customs or unforeseen shipping issues.

📦 Will I receive tracking info?

Absolutely! We’ll email you your tracking details within 3–5 business days after your order ships.
If you selected free shipping and tracking isn’t available, just reach out to us at support@carlacart.com – we’ve got your back!

🔁 Can I cancel or change my order?

Yes! You can update or cancel your order within 12 hours of purchase.
Drop us a quick email at support@carlacart.com, and we’ll take care of it.

Need more help? We’re just an email away!
🐾 Carlacart Team – Here for you & your pets!