Your Happiness Guaranteed
✅ Cancel any time before we ship it!
→ Contact us within 12 hours of ordering for fastest cancellation.
→ After 12 hours? Email us immediately – we’ll try to stop shipment!
Not happy? We’ll make it right!
| Situation | What We Do | Time Limit |
|---|---|---|
| Never received your order | Full refund | After 45 business days* |
| Order arrived late | Full refund | After 45 business days* |
| Item looks different | Full/partial refund | Within 60 days |
| Changed your mind | Refund (minus shipping) | Within 60 days |
*Business days = Mon-Fri (not weekends/holidays). Processing takes 2-5 extra days.
Unfortunately, we can’t refund if:
✘ You gave us the wrong address
✘ Package is stuck at customs
✘ Natural disasters delay shipping
✘ Item is used or damaged after delivery
Just 3 simple steps:
Email us first
→ Write to: support@carlacart.com
→ Include your order number
→ We’ll email return instructions within 24 hours
Pack it up
→ Use the original box if possible
→ Don’t send anything back until we approve!
Ship it back
→ You pay return shipping
→ Send to: (We’ll give you our address)
We process refunds in 3 business days
Money returns to your payment method in 5-10 days
Questions? Email support@carlacart.com
Q: Can I exchange an item?
A: Yes! Email us – we’ll help swap it.
Q: Are sale items returnable?
A: Only regular-priced items. Clearance items are final sale.
Q: What if tracking says “delivered” but I didn’t get it?
A: Contact your local post office first, then email us.
Need help? We’re here!
📧 support@carlacart.com
